SHIPPING

KRYSTAL DEANS delivers Australia wide and internationally, your item will be made and dispatched within 3 weeks of the confirmed date of purchase. 


AUSTRALIA
 
AUD $10.00 or $15.00 for express 


We offer FREE shipping for orders over $300.00 within Australia

INTERNATIONAL 
AUD $30.00 or $50.00 for express

 


* If you are purchasing an item for a special occasion, travel, etc and need certainty on a date of dispatch please get in touch via our contact page.

 

RETURNS & EXCHANGES 

EXCHANGES - We do not accept exchanges for change of mind purchases, currently we only allow exchanges if you receive an item that is the incorrect size. We ask you refer to our size guide and ask as many questions as your heart desires before purchasing as some styles are very limited and the item you purchased may no longer be available. In this case we are happy to issue you with a credit note to cash in at a later date.

 

REFUNDS - Full refunds are offered for items deemed faulty or damaged upon return. 


To process a return for an exchange or refund please email info@krystaldeans.com or get in touch via our CONTACT page within 48 hours of receiving your item(s) with reasons for your return.

- Items sent back for an exchange or refund must be returned in their original condition, wrapped in the protective tissue paper. We will not accept returns for items that have been worn, damaged or washed by the customer.
- All return shipping costs are the responsibility of the customer unless the item is deemed faulty, in which case your shipping fee will be included in the total refund.  - The responsibility of returned items lie with the customer until received by KRYSTAL DEANS.

  

IMPORTANT INFORMATION

As KRYSTAL DEANS operates as a made to order business your item will only be made after the order has been placed and confirmed. This may take up to 3 weeks depending on how many orders we have at the time. If you would like to receive information on your order status or check on our current work load before purchasing please get in touch via our CONTACT page.